Many items will look slightly different online to reality. This could be because of the picture, or there may be a slight variation with a later batch. However, we offer a no questions return or replace policy.

Just mail back (as received) what you don't like with the order number for a refund. If you would like a replacement, make it clear with a note quoting the item number or description. We do not return shipping costs.

Post to: Nigel Mckay, 6 Byfield Court, Norwich, NR3 2JP, UK.

NOTE: sometimes we receive beads back with no mention who or where from. It can take considerable time to track these to find out who to refund - so make sure you enclose the order number!